ADIC DLT 7000 Especificaciones descargar pdf (Pagina 43)

Troubleshooting and Diagnostics 33

p Be prepared to provide the following information:

• Your name

• Company name

• ADIC model number

• Serial number of ADIC unit

• Hardware configuration

• Software configuration

• A brief description of your problem

• Where you purchased your ADIC system

Having this information available when you call for customer support will enable ADIC to resolve your

problem in the most efficient manner possible.

p Call the ADIC Customer Assistance Center: (800) 827-2822.

Note

ADIC's telephone support services are not provided as a substitute for proper

review and use of applicable ADIC user manuals.

RMA (Return Material Authorization)

When it has been determined that there is a hardware problem with an ADIC system, ADIC Customer

Assistance Center will provide you with an RMA number. The warranty card must be completed and returned

to ADIC before the warranty is valid. (Customers who have not completed warranty registration can fax the

warranty card to ADIC. Call the ADIC Sales Department at (425) 881-8004 for details.)

Warranty exchange service is provided at no charge to customers with validated warranties. If the item is

NOT in warranty, the repairs will be billable. Therefore, we will need a PO number at the time the RMA

number is issued. However, with first-time customers, it may be necessary to ship the system back C.O.D. for

the first repair until credit information can be obtained by the accounting department.

p Be sure all procedures in the ADIC user's manual have been checked and tried.

p When calling for an RMA number have the exact ADIC model number, serial number, and a brief,

descriptive explanation of the problem found. Be sure you give complete address information (e.g., any

mail stops or special codes) at the time the RMA is issued.

p Please send the complete ADIC system, i.e., interface cables, and the unit, if possible. A defective

component as well as the unit may have caused problems itself.

p The RMA number should be kept as a reference for calling to check on the status of an open RMA. It

must also be written on the outside of the package for identification purposes.

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ADIC DLT 7000 Especificaciones Pagina 43